Customer operations
CRM, telephony and contact center integration
We bring calls, website leads and messages into one place so requests are not lost and customer service becomes measurable.
Discuss your challenge↗01
Problems we solve
- Leads disappear in messengers and personal phones
- There is no record of who answered and when
- Customers repeat the same information to several employees
- Management lacks accurate sales and service analytics
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What is included
CRM pipeline, roles and automated tasks
IP telephony, WhatsApp, Telegram and website integration
SLA, quality and conversion analytics
03
Implementation approach
- 01
Audit
We review communication channels and the current customer journey.
- 02
Design
We define statuses, ownership and service rules.
- 03
Configure
We integrate the CRM, telephony and communication channels.
- 04
Control
We train the team and configure reporting and quality metrics.
04
CRM questions
Which CRM do you implement?+
The choice depends on the process, budget and integrations. We configure an existing CRM when it fits and build a custom system for specialized requirements.
Can we keep our current phone numbers?+
In most cases, yes. It depends on the operator and current telephony architecture and is confirmed during the audit.
Are requests and calls getting lost?
Tell us about your channels and current workflow and we will propose a first improvement plan.